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ID# 006081
2/12/2018

Fitness Manager

Category:Fitness Manager
Job Start Date:2/12/2018
Application Closing Date:2/28/2018
Manages Others:Yes
Experience Required:Yes
Degree Required:No
Pay:Starting at $14.00 To $16.00 Per Hour
Employment Type:Employee
Work Schedule:Full-Time
Travel:No Travel
Job Details

Job Description

Fitness Manager

Job Summary: The Fitness Manager serves as the fitness leader for a designated club overseeing all aspects of personal training, including the sales and personal training teams, to deliver an outstanding member experience.

Duties and Responsibilities:
• Drives Personal Training revenue and profitability through strong sales performance and effective labor management
• Supports club operations by providing fitness sales and personal training expertise for staff and members
• Develops plans and coaches club fitness team to achieve sales goals for new and retained clientele
• Ensures execution of personal training service standards to exceed member expectations and achieve member satisfaction goals
• Leads by example, coaches and encourages In-Shape core values, culture, vision and mission
• Selects and/or recommends new hires, promotions and transfers to the General Manager
• Provides training to club staff on an as-needed basis in all areas related to the fitness business
• Ensures members receive an exceptional experience through the entire lifecycle of the personal training experience
• Ensures proper techniques and practices are followed at all times for the safety of members and employees
• Partners with the membership sales team to schedule FitStart® appointments for new members
• Recommends personal trainers and PT programming based on member interests and needs
• Partners with General Manager and functional department heads to ensure fitness department meets all club operating standards and performance expectations
• Serves as a member of the club leadership team (which may include the GM, Assistant GM, Membership Manager and/or others)

Planning & Organization
• Works with the RFM and club GM to forecast demand for PT and set sales and services goals
• Works with club operations (regional and club leadership) to determine proper staffing and scheduling for Fitness Advisors and Personal Trainers for the club
• Monitors needs for fitness department within the club and sets plans and actions to achieve desired results and continuously improve performance

Staffing
• Continuously seeks top talent to join the club fitness team: attracts, interviews and selects high-quality personnel for Personal Training sales and service
• Ensures staffing meets par needs and future demand for fitness sales and personal training; works with regional and area clubs to mobilize personnel as needed to cover immediate demand or schedule conflicts
• Partners with club leaders to identify and develop top talent
• Utilizes company’s talent acquisition system to manage candidate interview and selection process

Training
• Ensures onboarding and training programs are properly executed
• Utilizes company’s learning management system to ensure all fitness employees meet training standards; monitors training completion and certification; follows up on gaps

Personal Training
• Conducts personal training sessions with clients as needed, up to the maximum allowed per month
• Demonstrates excellent service and client retention as an example for Personal Trainers to follow

Managing Performance
• Participates in performance review process; solicits feedback about personnel from GM for evaluations and development recommendations
• Monitors member feedback and satisfaction surveys to assess quality of product and provide support/direction as needed
• Reviews performance- and financial-reporting to analyze results, assess trends and identify areas of opportunity improve fitness sales and profitability and manage labor expense
• Monitors fitness sales and personal training labor; assesses productivity with relation to goals / standards and follows up accordingly
• Reviews daily, weekly and monthly performance against goals in a timely manner and takes action to improve results that are not meeting expectations
• Conducts club walk-through to ensure club is well-maintained and attractive to personal training members and prospects
• Uses walk-through results to partner with RFM and club GM and construct plans of action for continuous performance improvement
• Audits cleanliness and organization of all fitness areas; reports any facilities issues immediately to GM for resolution
• Sets a standard for club cleanliness and organization; coaches/directs PT staff to do the same
• Conducts meetings and briefings weekly with General Manager to review PT sales results, team and individual performance
• Daily with PT Sales and Service staff to preview schedule, goals and objectives
• Periodically with Regional Fitness Manager and GM to review PT performance, sales trends, and plan for continued improvement
• Frequently visits with individual fitness sales and personal training staff to gather feedback, monitor fitness operations and provide coaching and development
• As needed to conduct developmental workshops for fitness staff, and fitness-related presentations for other workgroups
• Participate in “Team Clean” process to pick up a variety of items from varies sections of the club (weights, towels, trash, etc). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Requirements and Qualifications:
• High school diploma or GED
• Four-year degree in a fitness-related degree is preferred
• Current Personal Training certification from an approved institution, or ability to gain or re-certify within 60 days
• Current CPR/AED certified at all times
• 1-2 years’ experience working in a health club setting
• Two+ years’ of prior management experience
• 1-2 years’ personal training experience preferred
• 1-2 years’ customer service and consultative sales experience preferred

Work Environment/ Physical Demands: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, changes in temperature/humidity; moving mechanical parts and vibration and exercise equipment; frequently required to stand, walk 4-8hours/8 hour day; use hands to finger, handle or feel; and reach with hands and arms; and frequently use both feet and move them forward/backward and side to side; seldom required to sit; frequently to climb, balance, stoop, kneel, crouch or crawl; and continuously reach and twist, including side-to-side movements; must continuously lift/move/carry 25 pounds; frequently lift/move/carry up to 50 pounds and occasionally lift/move/carry 51 or more pounds
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