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ID# 004991

Member Experience Manager

508 Old Toll Road
Madison, CT 06443
United States
Category:Fitness Manager
Manages Others:Yes
Experience Required:Yes
Employment Type:Employee
Work Schedule:Full-Time
Job Details Video Contact Information

Job Description

Member Experience Manager

Don’t just make a living – Make a Difference!

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “get to a healthier place.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

The MXM works in conjunction with the owner/manager in a customer service role: owners/managers help to get members in the front door and the MXM uses his/her team to keep people from leaving out the back door. Sales is also a focus, but the MXM will recognize that the sales may not be immediate. The MXM will also strategize, organize and promote programs across several areas including: Community, Self-Directed, Virtual, Group and Personal Training. The MXM will organize the training team, help with general upkeep of club and equipment and assist in community outreach to positively influence member acquisition.

While skills in training and programming are a plus, the MXM will function more as a customer service agent and leader. The MXM must possess the knowledge, skills, and abilities to provide a surprisingly personable experience to all members of the club in an effort to help each individual get to a healthier place.

Job Requirements

Computer/iPad skills required, must be comfortable with basic computer operation
One year of personal training experience
Nationally recognized personal training certification (ACE, ACSM, NASM) or obtain with in 6 months
CPR/AED Certification.
Excellent communication skills
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